Terms and conditions
Please ensure you have read these terms and conditions of business which apply to all orders made with us. If you have any questions about them please speak to us. Your statutory rights are not affected by our terms and conditions.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
Buying Goods from us
This part explains the terms which apply to orders placed by you on our web site or by phone.
You make an offer to purchase from us by completing the order process on the web site or by phone. Your offer to purchase does not form a binding contract until it is accepted by us. All prices displayed on our web site include VAT.
On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your order number and details of the goods ordered. This email is only to acknowledge that your order has been received by us and is being processed. It is not acceptance by us of any offers to purchase goods.
Order acceptance and the completion of the contract between you and us only takes place when we despatch your goods. Any acknowledgement of your order you get before this is not confirmation or acceptance of the order because we may need to cancel the order for a number of reasons including:
- The product you ordered is unavailable from stock. This may occur if we find warehouse stock is damaged or has been mislabelled when we come to pick your order.
- We identify a pricing or product description error.
Our standard delivery service applies to the majority of the UK mainland. Remote parts of the UK and any delivery that involves a sea crossing may be subject to a surcharge of between £5 and £30. We will always advise you of this in advance of accepting your order.
In the event that Royal Mail or our couriers return goods to us as undeliverable for reasons within your control (such as no one in to take delivery) additional delivery charges may apply to cover the cost of re-delivery. If undelivered orders are subsequently cancelled, any refund will have all delivery and return charges deducted from the refund amount.
We do not ship overseas and cannot accept orders from overseas.
We will take in a dispose of any WEEE products sold on this site or at retail events we are present at. Please contact firstname.lastname@example.org